We Speak HR: Glass Ceilings, The Impostor Syndrome & Everything in Between

‘Burnt out, overwhelmed and out of alignment.’ That, was my narrative when I approached the 5 amazing women featured in this article. Like the old adage goes ‘it takes a village’ and my goals & ambitions were my proverbial child. Thus I went to my ‘village’ and they did not disappoint, they never do. This is what I came back with. Continue reading We Speak HR: Glass Ceilings, The Impostor Syndrome & Everything in Between

The That, How & Why of Performance Management

Meet Mubanga, Mubanga has theoretical knowledge about sales and is excited to do her job, but she doesn’t know how to handle difficult clients. Also Meet Choolwe. Choolwe has theoretical knowledge about sales and he knows how to apply it, clients always feel comfortable around him unlike Mubanga. But Choolwe is perpetually late and sometimes takes naps in the break room. Should we be managing their performance in the same way? Continue reading The That, How & Why of Performance Management

Emotional Intelligence: The Super Power we all need to have.

Photo Cred (The phone rings. Mary: “Good afternoon, [reception]. How can I—” Flustered Client: “Hello, I requested numerous items that I need  right now!.” Mary: “Okay, can I have the requisition number?” Flustered Client: “You people always do this!!” Mary: “No, madam, I need the requisition number to check-” Flustered Client: “You ‘re useless!” Mary: “Ha! Then good luck to you. ” Slams Phone!) Of the skills needed to succeed in the … Continue reading Emotional Intelligence: The Super Power we all need to have.