The That, How & Why of Performance Management

Meet Mubanga, Mubanga has theoretical knowledge about sales and is excited to do her job, but she doesn’t know how to handle difficult clients. Also Meet Choolwe. Choolwe has theoretical knowledge about sales and he knows how to apply it, clients always feel comfortable around him unlike Mubanga. But Choolwe is perpetually late and sometimes takes naps in the break room. Should we be managing their performance in the same way? Continue reading The That, How & Why of Performance Management

Social Media Screening for Recruitment: Yay or Nay?

I’m assuming you have Facebook account and you have probably noticed the memories notifications, where Facebook feels the need to remind you about all the things you have posted on that date throughout the years. If you’re anything like me half of those posts make you cringe, laugh or wonder about your own state of mind. However, what is of concern is that recruiters are … Continue reading Social Media Screening for Recruitment: Yay or Nay?

Emotional Intelligence: The Super Power we all need to have.

Photo Cred (The phone rings. Mary: “Good afternoon, [reception]. How can I—” Flustered Client: “Hello, I requested numerous items that I need  right now!.” Mary: “Okay, can I have the requisition number?” Flustered Client: “You people always do this!!” Mary: “No, madam, I need the requisition number to check-” Flustered Client: “You ‘re useless!” Mary: “Ha! Then good luck to you. ” Slams Phone!) Of the skills needed to succeed in the … Continue reading Emotional Intelligence: The Super Power we all need to have.